> ## Documentation Index > Fetch the complete documentation index at: https://docs.vorel.ai/llms.txt > Use this file to discover all available pages before exploring further. # Inbox > One queue for every channel: views, filters, search, snooze, archive, and permanent deletion. Every conversation, on every channel, in one place. Voice calls appear with their transcript, WhatsApp threads with their messages, web chats, DMs and emails alongside them. ## Views The inbox ships several layouts because teams work differently. Pick one under the view switcher: | View | Best for | | -------- | --------------------------------------------------- | | Compact | High volume, scanning many rows quickly | | Stacked | Reading more context per row | | Threaded | Following one customer across several conversations | | Triage | Working a queue down to zero | There is also a fullscreen mode that drops the surrounding dashboard chrome and gives the inbox the whole window, with resizable panes. ## Filters Filter by channel, status, assignee, priority, label, category, and whether a conversation is escalated, snoozed, stuck or archived. Common combinations can be saved. The filters that matter most day to day: * **Mine** and **Unassigned**, which is how a team divides a queue * **Escalations**, which is what needs a human now * **Stuck**, conversations that have gone quiet without resolving ## Search Search across conversations and customers from the top bar. Results cover message content, customer details and conversation metadata within your workspace. ## Working a conversation The detail view shows the full transcript with the customer's history alongside it. From here you can: * **Reply** in your own words, or use a [macro](/agent/overview) * **Assign** it to a colleague * **Add an internal note** that the customer never sees and the agent never reads * **Set priority** and **apply labels** * **Snooze** it until a time you pick * **Resolve** or **close** it * **Expand why this answer** on any agent message, see [Explainability](/agent/explainability) See [Collaboration](/inbox/collaboration) for the teamwork surface in detail. ## Pausing the agent You can pause the agent for a single conversation to take it over yourself, or pause it across the whole workspace. A workspace pause stops every channel at once, which is the control you want during an incident. Your team can also pause from [Telegram](/assistants/telegram). ## Closing Conversations close themselves. A voice call closes when the call ends. A messaging conversation closes after a period of inactivity. An operator can close one manually at any time. Closing is the seam that triggers [CSAT](/inbox/csat), so it matters that it happens consistently rather than depending on someone remembering. ## Archive Archiving takes a conversation out of the active queue without destroying it. Archived conversations stay searchable and reportable, and can be unarchived. Use it to clear finished work out of the way. Archive is a visibility filter, not a deletion. ## Permanent deletion Permanent deletion destroys the conversation, its messages, its telemetry and its attachments. It cannot be undone, and the content is not recoverable from a backup on request. Deleting requires typing the conversation's identifier to confirm, and is restricted to roles you authorise. An audit record documents that the deletion happened, including the channel, the message count and the timestamps, without quoting the content that was deleted. Use permanent deletion for a customer's erasure request or content that should never have been captured. For everything else, archive. ## Bulk actions Select multiple conversations to assign, label, close, archive or unarchive in one action.