> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vorel.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Vorel

> AI receptionist for any business: voice + chat agents that handle inbound conversations, qualify leads, book appointments, and write back to your CRM.

Vorel answers your inbound calls and messages, qualifies the customers, books their appointments, and writes everything back to your CRM. It's bilingual (Arabic + English), MENA-focused, and works across eight verticals out of the box.

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/getting-started/quickstart">
    Get a working voice agent answering calls in under 30 minutes.
  </Card>

  <Card title="What is Vorel" icon="circle-info" href="/getting-started/what-is-vorel">
    The product, the verticals, and what you actually get when you sign up.
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    REST API + TypeScript SDK for programmatic access.
  </Card>

  <Card title="Security" icon="shield-check" href="/security/overview">
    Multi-tenant isolation, encryption, compliance posture.
  </Card>
</CardGroup>

## What Vorel does, in three sentences

Customers call your business or message your WhatsApp number. Vorel's agent picks up, in Arabic or English depending on what they speak, qualifies them, answers questions about your services or properties, books appointments against your calendar, and pushes the lead into your CRM (HubSpot, Salesforce, Zoho, Mindbody, Tekmetric, Athenahealth, Odoo, or your own webhook). Everything is logged, every conversation is transcribed and scored for quality, and you see it all in one inbox.

## Built for these verticals

<CardGroup cols={3}>
  <Card title="Real estate" icon="building" href="/verticals/real-estate">
    Property inquiries, viewing bookings, brokerage workflows.
  </Card>

  <Card title="Salons" icon="scissors" href="/verticals/salon">
    Service inquiries, slot bookings, package questions.
  </Card>

  <Card title="Clinics" icon="stethoscope" href="/verticals/clinic">
    Specialty matching, appointment booking, with safety guards (won't diagnose).
  </Card>

  <Card title="Restaurants" icon="utensils" href="/verticals/restaurant">
    Reservations, menu questions, dietary restrictions.
  </Card>

  <Card title="Auto service" icon="car" href="/verticals/auto-service">
    Service bookings, parts inquiries, quotes.
  </Card>

  <Card title="Generic SMB" icon="briefcase" href="/verticals/generic">
    Anything that doesn't fit a specialised pack.
  </Card>
</CardGroup>

## What makes Vorel different

* **Per-tenant configurable AI safety.** Your operator sets which phrases the agent can never use, which tools it has access to, and how strict the hallucination grader is, all without a code deploy. Most competitors ship one prompt for everyone.
* **Real CRM writes, not just reads.** 8 driver implementations cover the major CRMs in the MENA SMB market, with per-tenant field mapping so your bot writes to YOUR field names, not generic ones.
* **Voice + chat share the same brain.** A customer who calls and then later WhatsApps continues the same conversation. Vorel's customer identity is keyed on the phone number, not the channel.
* **Bilingual by default.** Arabic + English in the same conversation. The agent responds in whichever language the customer used, with TTS-safe formatting for voice.

## Get started

<Steps>
  <Step title="Book a demo">
    [vorel.ai/book-demo](https://vorel.ai/book-demo). See Vorel running on a live tenant.
  </Step>

  <Step title="Onboard">
    Your Vorel operator sets up your tenant: voice number, persona, vertical pack, CRM connection,
    and team invites. Takes 1-2 hours.
  </Step>

  <Step title="Smoke test">
    Test the voice + chat flow end-to-end. Verify a real test call lands the lead in your CRM.
  </Step>

  <Step title="Go live">Flip the dashboard gate. Vorel takes inbound traffic immediately.</Step>
</Steps>

<Note>
  Vorel is currently invite-only; we onboard each tenant manually with our operator team. To get
  started, [book a demo](https://vorel.ai/book-demo).
</Note>

{/* verified-against: config/verticals/ (8 packs: auto_service, clinic, generic, legal_intake, real_estate, real_estate_rental, restaurant, salon) */}

{/* verified-against: apps/web/src/lib/agents/voice-dispatch.ts + chat-dispatch.ts share router → sub-agent path */}