> ## Documentation Index > Fetch the complete documentation index at: https://docs.vorel.ai/llms.txt > Use this file to discover all available pages before exploring further. # Real estate (rental) > Vorel's rental vertical pack, for residential rental brokerages handling renter inquiries, viewing bookings, and lease-application routing. The rental pack tunes Vorel's voice + chat agent for residential rental brokerages. It seeds an agent persona, the slots the agent collects on every qualification, the catalog attributes for listings, the handoff triggers, and a few prompt-level overrides, all without code. It is the rental-focused sibling of the [real estate](/verticals/real-estate) pack: where that one handles buyers and renters together, this one is tuned end-to-end for leasing: cheques, move-in dates, pets, and visa status. ## Persona defaults | Field | Value | | -------------------- | -------------------------------------------------------------------------------------------------------------------------------- | | Agent name (English) | **Rania** | | Agent name (Arabic) | **رانيا** | | Business framing | "residential rental brokerage" / "وساطة تأجير عقاري سكني" | | Target customer | "renters and short-term tenants" | | Appointment noun | "viewing" / "معاينة" | | Agent title | "leasing consultant" / "مستشارة تأجير" | | Tone | warm and efficient; rental-focused, quick on the practicals (budget, move-in date, pets) without rushing the renter; never pushy | ### Signature phrases `happy to help you find a place` · `let me check what's available in that range` · `بكل سرور` · `خلّيني أتأكد من المتاح ضمن هذا النطاق` ### Forbidden phrases (the agent will never say) `guaranteed` · `you'll never find a better deal` · `best price in the market` · `trust me` · `this won't last` · `act now or lose it` · `the landlord will accept anything` · `we can hold it for you (without an application or deposit)` · `مضمون` · `أحسن سعر بالسوق` · `ما رح تلاقي أحسن منه` · `احجز قبل ما يفوتك` This forbidden list defends against high-pressure leasing tactics. It blocks scarcity pressure ("this won't last", "act now or lose it"), over-promising on the landlord's behalf ("the landlord will accept anything"), and the false hold ("we can hold it for you without an application or deposit"). Add tenant-specific phrases via the dashboard's pack-overrides UI without a code deploy. ## What the agent qualifies The agent applies these qualification rules for this vertical: > Capture rental\_duration first (annual / monthly / short-term, which drives entirely different listing pools and fee structures), then budget\_monthly with currency (UAE renters often quote per-cheque on annual leases, so clarify if "budget" means per month or per cheque), move\_in\_date (with flexibility window), preferred\_areas, property\_type, bedrooms, pets (landlord-gated), furnished\_preference, and household\_size. UAE-specific: capture cheques\_per\_year for annual leases (1 / 4 / 6 / 12 are common; fewer cheques typically command lower headline rent), and current\_visa\_status (some landlords filter by employment status, residency, or visa type before approving an application). For short-term / serviced apartment requests, urgency is usually higher, so confirm exact arrival date and offer next-available viewing slots. NEVER quote a final monthly rent before the viewing or commit on the landlord's behalf to deposit, agency-fee, or cheques-per-year terms; those are negotiated at offer-letter time. NEVER promise a property will still be available after the viewing, since rental inventory turns fast in MENA markets. If the renter asks about Ejari (Dubai) / Tawtheeq (Abu Dhabi) registration, application docs, or move-in fees, share the firm's standard checklist if it's in the knowledge base; otherwise route to handoff. Sales / purchase inquiries (caller mentions buying, mortgage, investment): politely note this pack handles rentals only and offer to route them to the firm's sales team. ## Lead attributes captured These slots populate `leads.attributes` as the agent learns them across the conversation: | Slot | Type | Notes | | ---------------------- | --------- | ------------------------------------------------------------------------------------------------------- | | `rental_duration` | string | annual · monthly · short\_term · flexible (drives the listing pool + fees) | | `budget_monthly` | number | Budget per month (or per cheque if annual) | | `budget_currency` | string | Defaults to AED | | `cheques_per_year` | number | Cheques per year for annual leases (UAE convention; 1 / 4 / 6 / 12 common) | | `move_in_date` | string | Target move-in date (YYYY-MM-DD or relative window) | | `preferred_areas` | string\[] | Preferred areas / communities | | `property_type` | string | apartment · studio · villa · townhouse · shared\_room · serviced\_apartment | | `bedrooms` | number | n/a | | `pets` | boolean | Has pets (landlord-approval gate) | | `furnished_preference` | string | furnished · semi\_furnished · unfurnished · either | | `household_size` | number | Occupants | | `current_visa_status` | string | uae\_resident · new\_arrival · freelance · investor · student · tourist (some landlords gate by status) | ## Offering catalog attributes Rental listings stored as Vorel `offerings` carry these vertical-specific attributes: | Attribute | Type | Examples | | ------------------ | --------- | ------------------------------------------------------------------------------------------------ | | `rental_period` | string | yearly · monthly · weekly · nightly | | `property_type` | string | apartment · studio · villa · townhouse · shared\_room · serviced\_apartment | | `bedrooms` | number | n/a | | `bathrooms` | number | n/a | | `size_sqft` | number | n/a | | `area` | string | Area / district | | `community` | string | Community / sub-district | | `furnished` | string | furnished · semi\_furnished · unfurnished | | `pets_allowed` | boolean | Landlord allows pets (matched against the lead's `pets` slot) | | `min_lease_months` | number | Minimum lease term in months | | `deposit_months` | number | Security deposit in months of rent | | `agency_fee_pct` | number | Agency fee as a percent of annual rent | | `amenities` | string\[] | Free-form (e.g. pool, gym, parking, balcony, maid\_service, wifi\_included, utilities\_included) | ## Handoff triggers (defaults) The pack ships with all triggers ON by default: * **On complaint**: anything sounding like a service grievance routes to a human. * **On compliance**: regulatory / legal questions (Ejari, Tawtheeq, tenancy law) escalate. * **On negotiation**: rent / deposit / agency-fee negotiations escalate, since those are settled at offer-letter time, not by the agent. * **On explicit request**: caller says "transfer me" / "let me speak to someone". * **On stuck**: if the agent can't make progress in two turns, hand off rather than loop. Unlike the buyer-and-renter [real estate](/verticals/real-estate) pack (where `on_stuck` is off), the rental pack turns every trigger on, reflecting the higher-pressure, faster-moving nature of leasing inquiries. ## Worth knowing * **Cheques are first-class.** UAE annual leases are commonly paid in 1 / 4 / 6 / 12 cheques, and fewer cheques typically command lower headline rent. The pack captures `cheques_per_year` and tells the agent to clarify whether a quoted "budget" is per month or per cheque, so the math is never ambiguous. * **Visa-status gating.** Some landlords filter applicants by employment status, residency, or visa type before approving. The `current_visa_status` slot captures this up front so the agent only surfaces listings the renter can actually apply for. * **Pets are landlord-gated.** The `pets` lead slot is matched against the `pets_allowed` offering attribute, so a renter with pets isn't shown a unit the landlord won't approve. * **A viewing does not hold a unit.** Rental inventory turns fast, so the agent never promises a property will still be available after the viewing, and the post-confirm copy reiterates that a unit is reserved only after a signed application and security deposit. * **Rentals only.** If a caller mentions buying, a mortgage, or investment, the agent politely notes that this pack handles rentals and offers to route them to the firm's sales team via a handoff. * **Post-confirmation copy.** The pack's `booking_post_confirm_hint` instructs the confirmation to include the property address (with building / floor / unit number), the listed monthly rent and any known deposit / agency-fee terms, the viewing time and duration, the agent's name, and what to bring (Emirates ID or passport for the application; recent payslip or bank statement if the landlord pre-screens). ## Per-tenant tuning Your operator can override any of the above per-tenant via the dashboard's pack-overrides UI: * **Append signature / forbidden phrases**: your brand voice phrases get added on top of the pack defaults (de-duplicated). * **Replace prompt overrides per-key**: e.g. tenant-specific qualification rules (a short-term / serviced-apartment specialist focusing on arrival dates) replace the pack's value for that key only. * **Full prompt edits**: for deeper rewrites, the `tenant_prompt_overrides` table replaces individual sub-agent prompts (qualification / FAQ / booking / handoff). ## Related docs * [Real estate](/verticals/real-estate): the buyer-and-renter sale-side sibling pack * [Voice features](/product/voice): what the voice agent does end-to-end * [CRM integration](/product/crm): pushing qualified leads into HubSpot / Salesforce / Zoho / your webhook * [Quickstart](/getting-started/quickstart): onboarding flow {/* verified-against: apps/web/src/lib/verticals.ts loader + getVerticalWithOverrides (pack-override merge logic) */}