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Documentation Index

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Vorel answers your inbound calls and messages, qualifies the customers, books their appointments, and writes everything back to your CRM. It’s bilingual (Arabic + English), MENA-focused, and works across six verticals out of the box.

Quickstart

Get a working voice agent answering calls in under 30 minutes.

What is Vorel

The product, the verticals, and what you actually get when you sign up.

API Reference

REST API + TypeScript SDK for programmatic access.

Security

Multi-tenant isolation, encryption, compliance posture.

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What Vorel does, in three sentences

Customers call your business or message your WhatsApp number. Vorel’s agent picks up — in Arabic or English, depending on what they speak — qualifies them, answers questions about your services or properties, books appointments against your calendar, and pushes the lead into your CRM (HubSpot, Salesforce, Zoho, Mindbody, Tekmetric, Athenahealth, Odoo, or your own webhook). Everything is logged, every conversation is transcribed and scored for quality, and you see it all in one inbox.

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Built for these verticals

Real estate

Property inquiries, viewing bookings, brokerage workflows.

Salons

Service inquiries, slot bookings, package questions.

Clinics

Specialty matching, appointment booking, with safety guards (won’t diagnose).

Restaurants

Reservations, menu questions, dietary restrictions.

Auto service

Service bookings, parts inquiries, quotes.

Generic SMB

Anything that doesn’t fit a specialised pack.

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What makes Vorel different

  • Per-tenant configurable AI safety. Your operator sets which phrases the agent can never use, which tools it has access to, and how strict the hallucination grader is — all without a code deploy. Most competitors ship one prompt for everyone.
  • Real CRM writes, not just reads. 8 driver implementations cover the major CRMs in the MENA SMB market, with per-tenant field mapping so your bot writes to YOUR field names, not generic ones.
  • Voice + chat share the same brain. A customer who calls and then later WhatsApps continues the same conversation — Vorel’s customer identity is keyed on the phone number, not the channel.
  • Bilingual by default. Arabic + English in the same conversation. The agent responds in whichever language the customer used, with TTS-safe formatting for voice.

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Get started

1

Book a demo

vorel.ai/book-demo — see Vorel running on a live tenant.
2

Onboard

Your Vorel operator sets up your tenant: voice number, persona, vertical pack, CRM connection, and team invites. Takes 1-2 hours.
3

Smoke test

Test the voice + chat flow end-to-end. Verify a real test call lands the lead in your CRM.
4

Go live

Flip the dashboard gate. Vorel takes inbound traffic immediately.
Vorel is currently invite-only — we onboard each tenant manually with our operator team. To get started, book a demo.