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Vorel exposes your workspace over the Model Context Protocol, so an AI client can query your conversations, customers, knowledge and analytics directly rather than through screenshots and copy-paste.

Endpoints

The read-only endpoint does not merely refuse write calls. The write tools are structurally absent from it, so no scope, flag or bug can surface one there.

Authentication

Two ways to connect. API key. Issue a key with the assistant:read scope under Settings, then Integrations, then API keys, and send it as a bearer token. Add assistant:write only if you want the client to be able to act. OAuth. Where your client supports it, connect through OAuth instead, which means each person’s actions are attributed to them rather than to a shared key.
A key carrying assistant:write lets whatever AI client holds it pause your agent and message real customers, with no human between the model deciding and the action landing. Issue write keys deliberately, and consider requiring approvals.

Read tools

ask_vorel is the thick one. The others return data for the client’s own model to reason over; ask_vorel runs a full turn inside Vorel and returns a written answer. The list and search tools accept a response_format of concise or detailed, and a max_results. Concise is the default and costs roughly a third of the tokens. Where a cap trims results, the response says so and tells the model how to narrow the query, instead of silently truncating.

Write tools

Available only with assistant:write, and only when write actions are enabled for your workspace: A tool whose policy requires approval is advertised as such at connection time, so a well-behaved client can tell the user before it tries.

Prompts

Three ready-made workflows appear as slash commands in clients that support MCP prompts:
  • Morning triage, which walks the client through what needs attention
  • Explain this agent reply, which pulls the retrieval and routing behind one answer
  • Draft knowledge from gaps, which turns your ranked knowledge gaps into draft answers

Errors

Tool errors say what was wrong and what to try, with a correctly shaped example where that helps, rather than returning a stack trace for the model to guess at.

Limits and observability

Every call is rate limited per key and recorded. You can see MCP activity, error rates and which keys are busiest under Quality, then Assistant. Keys can carry call budgets. See Governance.