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Beyond your CRM and your calendar, these apps connect under Settings, then Integrations.

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Slack

Connect your Slack workspace and pick which channel escalations and alerts post into. The connection is a single authorisation that covers both posting alerts and choosing a channel, so you do not have to create and paste a webhook URL by hand. An escalation destination set to Slack without naming a channel uses the connected workspace’s default. Slack is an alert destination rather than a full team assistant. To reply to customers and act on your workspace from chat, see Telegram.

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Microsoft Teams

Teams is an alert destination. Escalations and alerts arrive as a card with the details and a link into the conversation. Connecting Teams means creating a workflow in Teams that accepts incoming posts and pasting its address into Vorel. The console tells you exactly which of Microsoft’s several similar-looking mechanisms to use, because picking the wrong one produces a connection that appears to work and silently delivers nothing.

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Zendesk and Freshdesk

Connect your existing helpdesk so conversations that need a ticket become one, and so your agents keep working in the tool they already use.

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Shopify

Connect your store so the agent can answer questions about orders and products from real data rather than from a static knowledge entry that goes stale every time your catalog changes.

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Stripe

Connect Stripe for payment collection during a conversation. Payments run through a redirect to the payment provider’s own hosted vault, so card details never touch Vorel. See Payments.

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Product analytics

Segment, Amplitude, PostHog and Mixpanel connect as trigger sources rather than as apps, because what you want from them is the ability to act on a product event. Connect them in the Sources tab of the trigger studio.

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Anything else

Two general-purpose routes:
  • Webhooks push Vorel’s events to your endpoint
  • The API lets you pull and write
And for AI clients specifically, the MCP endpoint exposes your workspace directly.